Terms of Service

1. Who we are

Business Black Box is provided by Kubo Loko, operated by Miguel Barras, based in Portugal. You can reach us at geral@kuboloko.pt.

Kubo Loko has not yet completed formal business activity registration with the Portuguese tax authorities. Full legal and tax identification (company name, NIF/VAT number) will be published here and on our Legal Notice page once that registration is complete.

2. What the Service does

Business Black Box helps a business map who is responsible for its people and operational processes, identify single points of failure and missing backup coverage, and track a resulting "Black Box Score" over time. It is a decision-support and record-keeping tool for the business that uses it.

3. Eligibility and business use

The Service is intended for business use (B2B) by organisations and the individuals who represent them. You must be at least 18 years old to create an account. By registering, you confirm that you are 18 or older and that you are acting on behalf of a business, sole trader, or similar organisation, not purely as a private consumer.

4. Creating an account

You need an account to use the Service. You must provide a valid email address and confirm it before your account becomes active. You are responsible for keeping your login credentials secure and for all activity that happens under your account.

5. Your responsibilities

You are responsible for the accuracy of the information you enter into the Service, including information about your company, your operational processes, and any individuals you record (for example, employees or collaborators identified in the "People" section).

You must have a lawful basis to enter personal data about other individuals into the Service, and you are responsible for informing those individuals as required by applicable data protection law. See our Data Processing Agreement for how Kubo Loko processes this data on your behalf.

6. Content you enter

Everything you enter into the Service — company details, people, processes, risks, actions, and related records — belongs to you. We do not claim ownership of it. We process it only to provide the Service to you, as described in our Privacy Policy.

7. Personal data about third parties

If you enter personal data concerning individuals who are not themselves Service users (for example, employee names, roles, or email addresses in the "People" section), you do so as the party responsible for that data. Kubo Loko processes it strictly to provide the functionality you use — it is not used for any other purpose and is not sold or shared with unrelated third parties.

8. Acceptable use

You agree not to use the Service to store or process data you are not lawfully entitled to hold, to attempt to gain unauthorised access to the Service or other customers' data, to interfere with the Service's normal operation, or to use the Service for any unlawful purpose.

9. Intellectual property

The Service, including its software, design, and the "Business Black Box" name and branding, is owned by Kubo Loko. These Terms do not grant you any rights in our intellectual property beyond the right to use the Service as described here.

10. Access rights

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription period.

11. Free trial

New accounts receive a 14-day free trial. No payment is required to start a trial. At the end of the trial period, continued full access requires an active paid subscription; your data is retained and access is not deleted when a trial ends.

12. Plan pricing

The Starter plan is currently available at €34/month or €340/year (billed annually), an annual saving of €68 compared to paying monthly. Prices are shown in euros and exclude any applicable taxes unless stated otherwise at checkout. Advanced and Pro plans are currently available at Early Access pricing. All plans include a 14-day free trial, with no card required. Features and pricing may change as the product evolves.

13. Billing and automatic renewal

Paid subscriptions renew automatically at the end of each billing period (monthly or yearly, as chosen) until cancelled. Payments are processed by Stripe; we do not store your card details. If a payment fails, we may restrict access to the Service until it is resolved.

14. Cancellation

You may cancel your subscription at any time. Unless otherwise required by applicable law, cancellation prevents the next renewal and your access remains available until the end of the billing period you already paid for. See our Cancellation & Refund Policy for details.

15. Refunds

Payments are generally non-refundable once made, except where a refund is required by applicable law. See our Cancellation & Refund Policy for details.

16. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, use the Service unlawfully, or if required to do so by law. We will make reasonable efforts to notify you first, except where immediate action is necessary.

17. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable occasionally for maintenance, updates, or reasons outside our control.

18. Third-party providers

We rely on third-party providers to operate the Service, currently Supabase (hosting, authentication, database), Stripe (payments), Resend (transactional email), and Vercel (application hosting, analytics). See our Privacy Policy for details on what data each provider processes.

19. Data protection

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf as a data processor, the terms of our Data Processing Agreement apply in addition to these Terms.

20. Security

We apply reasonable technical measures to protect data in the Service, including row-level access controls that restrict each company's data to its own members. No system can be guaranteed completely secure, and we cannot promise the Service is free of all risk.

21. Limitation of liability

To the maximum extent permitted by applicable law, Kubo Loko's liability arising from your use of the Service is limited to the fees you paid in the twelve months before the claim arose. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

22. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party providers we depend on.

23. Changes to the Service

We may add, change, or remove features over time, including features currently in Early Access. We will make reasonable efforts to communicate material changes that affect your use of the Service.

24. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify active customers. Continued use of the Service after a change takes effect means you accept the updated Terms.

25. Governing law

These Terms are governed by Portuguese law. Any dispute arising from these Terms will be subject to the jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer-protection or data-protection rights you may have under applicable law.

26. Contact

Questions about these Terms can be sent to geral@kuboloko.pt.