Cancellation & Refund Policy
Effective date: 19 August 2026
1. Free trial
New accounts start with a 14-day free trial. No card is required to start a trial. You can use the Service during the trial without being charged.
2. Trial expiration
If you do not choose a paid plan before your trial ends, your access is reduced to read-only until you subscribe. Your data is not deleted when a trial expires.
3. Cancelling your subscription
You may cancel your subscription at any time from the Billing page: select "Manage billing" to open the Stripe-hosted billing portal, where you can cancel directly. You can also cancel by contacting us at geral@kuboloko.pt. Unless otherwise required by applicable law, cancellation prevents the next renewal and your access remains available until the end of the billing period you already paid for.
4. Refunds
Payments already made are generally non-refundable, except where a refund is required by applicable law (for example, statutory withdrawal rights that may apply to your purchase). If you believe you are entitled to a refund, contact us at geral@kuboloko.pt and we will review your request.
5. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period until cancelled. We recommend cancelling before your renewal date if you do not wish to be charged again.
6. How billing works
Stripe processes all payments and handles recurring billing on our behalf. We do not store your card details.
7. Contact
For any billing, cancellation, or refund question, contact geral@kuboloko.pt.