Know what your business cannot afford to lose.

Business Black Box maps the people and processes your business depends on, finds where it would break if someone became unavailable, and shows you exactly what to fix first.

Most businesses run on one person's memory.

If your best process person got sick tomorrow, would anyone else know how to do their job? In most small businesses, the honest answer is no. Responsibility lives in people's heads, not in a system. Nobody planned it that way. It just happened, one hire and one habit at a time.

That's not a training problem. It's a visibility problem.

What is Business Black Box?

Business Black Box maps who is responsible for what in your business, and who covers for them. It finds single points of failure and missing backups, and turns them into a score and a to-do list.

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Business Black Box is a system that maps who is responsible for what in your business, and who backs them up. It analyzes your people, your processes, and your assignments to find single points of failure, missing backups, and undocumented critical work, then gives each one a Black Box Score so you can see, at a glance, how exposed your business actually is. Business Black Box is operational risk software for small businesses, designed to make hidden dependencies and operational fragility visible so you can build a more resilient business and stronger business continuity.

In short: Business Black Box is operational risk software built by Kubo Loko for small and medium business owners who are still personally close to how their business runs day to day. It solves the problem of responsibility living only in people's heads by having you enter your own people and processes, then computing where the business would break if one of them became unavailable, so you get a clear score and specific next steps instead of a guess.

How it works

Map

Add your people and processes.

Detect

The Risk Engine finds structural risk automatically.

Prioritize

See your Black Box Score and what to fix first.

Fix

Turn every risk into a tracked Fix It action.

Measure

Watch your score and resilience improve over time.

One number. Four real reasons behind it.

The Risk Engine is rule-based, not AI, and it doesn't predict anything. It checks your people, processes and assignments against fixed conditions, and every risk it finds comes from what you entered.

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It identifies operational risks automatically by looking for the conditions that make a business fragile: a critical process with no backup, a person carrying too much responsibility, work that exists only undocumented in someone's head.

The Black Box Score turns all of that into a single number from 0 to 100, built from four things:

Example data
0/ 100

Human Dependency

55

Backup Coverage

70

Documentation

62

Process Protection

80

Risk map

See where your risks are concentrated.

Severity ↑Process criticality →
  • Low
  • Medium
  • High
  • Critical

Who's carrying the weight

  • OwnerNo backup on a critical process
  • Team member A
  • Team member B

Example score shown for illustration. Your Black Box Score is calculated from your own data.

Your score updates automatically as your data changes, while Resilience History shows how it evolves over time.

What you get from day one.

Together, these capabilities turn the system into a continuous cycle: see where you are exposed, understand why, act on what matters, and track how your resilience changes.

Risk Map

Every open risk, placed by severity and by how much the process matters.

People Dependency

Shows how many processes each person is responsible for or backs up, helping you see where the operation is most dependent on specific people. It measures process assignments, not workload or performance.

Score Trend

Watch your Black Box Score and resilience change over time.

Fix It actions

Turn any risk into an assigned, tracked action with a due date.

What If?

See exactly what would be affected if someone became unavailable, before it happens.

Built for the owner who carries the business.

Business Black Box is for small and medium business owners, the person who would personally feel it if a key process broke. If you're still the one who knows how most things actually get done in your business, this is for you.

Simple pricing that grows with your business.

Starter includes everything you need to map your risk, find single points of failure, and know your Black Box Score.

Starter

Know your business

€34/monthor €340/yearSave €68/year · 2 months freeAvailable now
  • See every risk across your people and processes
  • Know your Black Box Score and what's driving it
  • Get a clear action for what to fix first

Also included

Risk Engine · Black Box Score · Fix It · Risk Map · People Dependency · What If? (basic)

Choose Starter
Advanced

Build a more resilient business

€59/monthor €590/yearSave €118/year · 2 months freeEarly Access Price
  • See what needs attention now in your Business Action Center
  • Spot risk concentration across your whole team
  • Go deeper with advanced scenarios and reporting

Everything in Starter, plus:

Advanced People Risk · Advanced What If · Advanced Reports

Lock in Founding Member pricing.

Join during Early Access and this price stays yours for as long as your subscription is active.

I want Early Access
Pro

Catch problems before they cost you

€99/monthor €990/yearSave €198/year · 2 months freeEarly Access Price
  • Get notified the moment new risk appears
  • Simulate several people or processes going down at once
  • Everything in Advanced and Starter, for the full picture of your risk

Everything in Advanced, plus:

Alerts · Advanced Simulations

Now open. Lock in Founding Member pricing.

Join during Early Access and this price stays yours for as long as your subscription is active.

I want Early Access

Why join during Early Access

Advanced and Pro are open now at Early Access prices. Joining now locks in your price and gives you a say in what we build next.

Founding Member pricing
Keep your Early Access pricing for as long as your subscription stays active.
Early access
Use new capabilities as they land, before they open to everyone.
Help shape the product
Your feedback reaches the people building it and can change what we do next.
Priority
You are first in line when a new capability becomes available.

Get in now. Help shape what comes next.

See full pricing

Frequently asked questions

What is Business Black Box?

A software system that maps who is responsible for each part of your business, finds where a single unavailable person would break something, and gives you a Black Box Score showing how exposed your business is.

Who is Business Black Box for?

Small and medium business owners who are still personally close to how their business actually runs day to day.

How does the Black Box Score work?

It's a number from 0 to 100, calculated from four things: how concentrated responsibility is across your team, how many processes have a backup, how many critical processes are documented, and how well-protected your most critical work is.

How long is the free trial?

14 days, with no credit card required to start.

What plans are available?

Starter, Advanced, and Pro are all available now. Advanced and Pro are at Early Access prices, and every plan starts with a 14-day free trial, no card required.

Who built Business Black Box?

Kubo Loko, a marketing and technology agency for local businesses in Portugal.

What is a Black Box Score?

A number from 0 to 100 that shows how exposed your business is, built from four things: how concentrated responsibility is across your team, how many processes have a backup, how many critical processes are documented, and how well-protected your most critical work is.

What is People Dependency?

A view of which people carry the most operational weight in your business: how many processes each one is responsible for or backs up, whether they have a backup at all, and where one person's absence would leave a real gap. It measures process assignments, not workload or performance.

What is a Risk Map?

A grid of every open risk in your business, placed by severity and by how much the affected process matters, so you can see at a glance where your risk is concentrated.

What are Fix It actions?

Every risk Business Black Box finds comes with a recommended next-step action, so you can turn it into an assigned, tracked action with a due date instead of just seeing a problem with no path forward.

What is the What If tool?

A tool that shows exactly what would be affected if a specific person, or a combination of people using Simulations, became unavailable, before it actually happens.

How does Business Black Box identify risk in my business?

You add your own people and processes, or start from industry-based suggestions, and assign who's responsible for what and who backs them up. The risk engine then computes gaps from your own data only.

How do I get started?

Create an account, tell it your industry and company size, then review, edit, and confirm the suggested people and processes it proposes. Nothing is saved to your account until you confirm it.

Does Business Black Box know my industry automatically?

You describe your industry in your own words, and Business Black Box matches it to the closest set of suggestions it has. You then confirm that match or pick a different one, so nothing is assumed silently.

Do I have to use the suggested people and processes?

No. Every suggested person and process is optional. You can accept it, edit it, remove it, or ignore it entirely and add your own from scratch.

Is Advanced or Pro available to buy right now?

Yes. Advanced and Pro are available now at Early Access prices, with the same 14-day free trial and no card required.

Do I need a credit card to start the trial?

No. The 14-day free trial starts without a credit card, on any plan.

What happens when my trial ends?

If you haven't subscribed by the time your trial ends, your account becomes read-only until you do. Your data is not deleted.

How do I cancel?

From the Billing page, using the Stripe billing portal. Cancelling stops your next renewal; you keep access until the end of the period you already paid for.

Will I get a refund if I cancel?

No, payments already made are generally non-refundable, except where a refund is required by applicable law. See our Cancellation & Refund Policy for details.

What happens to my data if I cancel or stop paying?

Your data is not automatically deleted. Your account becomes read-only if you cancel or stop paying. Automated self-service export or deletion isn't available yet; see our Privacy Policy for how to request it directly.

Is my data secure and private?

See our Privacy Policy and Terms for exactly what we collect, how it's protected, and what rights you have over it.

What happens if a key employee leaves or becomes unavailable?

If that person's responsibilities aren't backed up or documented, the work they were doing stalls, or someone has to reconstruct it from scratch. Business Black Box maps who is responsible for each process and who backs them up, so you can see single points of failure and missing backups before someone becomes unavailable, not after.

How much does Business Black Box cost?

Business Black Box starts at €34/month, with a 14-day free trial and no credit card required.

See what your business can't afford to lose.

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